Refund & Return Policy

1. Our Satisfaction Guarantee

At The Honest Basket, we take immense pride in the quality, freshness, and flavor of our handcrafted makhana. Our goal is your complete satisfaction. However, we understand that sometimes a product may not meet your expectations. This Refund & Return Policy outlines the conditions under which you can return a product and request a refund or replacement.

2. Eligibility Criteria for Returns & Refunds

We accept returns and issue refunds or replacements under the following specific circumstances:

• Damaged or Defective Products: If you receive a packet that is torn, punctured, unsealed, or if the product inside is stale, spoiled, or shows signs of quality compromise.
• Incorrect Product Shipped: If you receive a flavor or product variant that differs from what you ordered.
• Missing Items: If any item from your confirmed order is missing from the delivery package.

Important Conditions:

• You must notify our customer service team within 48 hours of receiving the delivery.
• You must provide clear unboxing photographic or video evidence of the issue (e.g., damaged packaging, incorrect item, spoiled product) along with your order number.
• The product must be in its original, unopened packaging (except to demonstrate the defect).

3. Step-by-Step Return Process

1. Contact Us: Immediately email info@thehonestbasket.com with your Order ID and a detailed description of the issue, attaching supporting images/videos.
2. Request Validation: Our support team will review your request and evidence, and may request additional information if needed. We aim to respond within 24-48 business hours.

• Resolution Path:

• Replacement: For damaged/incorrect items, we will typically dispatch a correct replacement at extra shipping cost as soon as your claim is approved.

• Refund: If a replacement is not possible or preferred, we will initiate a refund to your original payment method.

• Return of Physical Goods: In rare cases where we require the physical return of the product (e.g., for high-value incorrect shipments), we will provide a prepaid return shipping label and instructions.

4. Non-Returnable Situations

Due to the nature of our food products, we cannot accept returns or offer refunds for:

• Change of Mind or Flavor Preference: Orders placed for a specific flavor that you later decide you do not like.
• Partial Consumption: Products where the primary packaging seal has been broken, or the item has been partially or fully consumed.
• Expired Refund Window: Requests made after the stipulated 48-hour period from delivery.
• Issues Beyond Our Control: Minor variations in color or texture are natural to agricultural products, or delivery delays caused by logistical partners.

5. Refund Processing

• Timeline: Once approved, refunds are processed to your original payment method within 5-7 business days. The time it appears in your account depends on your bank or payment provider’s policies (can take up to 10 additional business days).
• Amount Refunded: You will receive a full refund for the price of the affected product(s). Shipping charges are refunded only if the entire order is canceled before shipment or if the error was due to our fault.

6. Order Cancellations

You may cancel your order for a full refund if it has not yet moved to the “Processing” or “Shipped” stage. Please contact us immediately. We do not accept cancellations after shipment.

7. Contact for Returns & Refunds

For all queries related to returns and refunds, please contact our dedicated support team:

Email: info@thehonestbasket.com

Phone: +919871741555